You can log on to our website: www.pallavipoddarofficial.com

In case of any assistance required, please call/whatsapp
us on 7980834522. We can also be contacted via email at enquiry@pallavipoddar.com .

You can also visit our Flagship Store at: 28B, Shakespeare Sarani Rd, Elgin, Kolkata, West Bengal
700017

The store timings are IST 11:00 AM to 7:00 PM.

I NEED HELP WITH PLACING AN ORDER OR DECIDING WHAT TO
BUY?

In case you require any assistance in deciding the outfit or
placing an order, please get in touch with us at +91 98188 70179 or email us at
enquiry@pallavipoddar.com

Yes, customization is possible in terms of colours, sleeve,
silhouette and other minor adjustments. For any customization request, we
request you to contact us at 7980834522 or email us at enquiry@pallavipoddar.com.

For sizes, 'XXL' and above (bust size 42.0 inch and above), we charge a 10% to
20% additional charge on the retail product price depending on the
customization.

Price of the order remains unchanged for any product ordered
exactly as per the image as displayed on our Site. In case of customisation,
price may or may not vary. Such decision is taken by the merchandising team on
a case to case basis depending on the changes demanded by the client.

Yes, we can change the colour of the product. However, the
final decision on such request remains with the designing team. The team, is
open to take requests of clients on suggested colour changes and may go ahead
with the same keeping the brand aesthetics in mind.

We refer to our standard size chart as displayed on the
product page. However, we encourage you to send your measurements after placing
an order to have the product made specifically to your size. In case of any
questions regarding the size chart, feel free to contact us.

Further, in case you are ordering virtually with us, we fix
up online appointments, where a designer from our team will we measure the
client virtually. In such virtual calls our designing team also helps you to
understand that what silhouette would look best on your body type and may
recommend customisation/changes accordingly.

Payments can be made through Visa, MasterCard, American
Express, and Maestro credit and debit cards. We also accept bank transfers and
cash payments. Please contact our team at 7980834522 or email us at enquiry@pallavipoddar.com in case
you wish to make payments through net banking or cash.

As per our policy, we do not make any changes to the orders
once placed. Further, orders once placed cannot be cancelled/exchanged or
refunded.

The shipping charge for all shipping within India is free
and is completely borne by us. However, the shipping charges for international
shipping will be additional.

As per our past experience, generally it is seen that in metro cities
within India time taken for delivery is three to four working days and for
non-metro cities such timeline is around seven working days. For International
orders, delivery generally is completed within five to ten working days.

However, request you to note that we ship the garment through a reliable
courier company, and in case of any delay on their side we take the effort to
communicate and expedite the delivery to you. However, we are not responsible
nor can commit on the timeline which such courier companies may end up taking.

All our products are handcrafted and especially chosen for
you. Due to the intricate and exclusive nature of the products available on our
Site, we ensure that we photograph all our products under standard lighting
conditions so that the product image you see is closest to the product.
However, there may variations in the colour of the fabric, dyes, prints or
embroideries of the product image you see on your monitor and the actual
product.

Hence, to to do away with such colour discrepancy, we
encourage our virtual clients to call for colour swatches where we share
physical swatches of two-three nearby colours over the courier. Once, seen
physically the client can confirm the colour number he/she may opt for.

We try to make all our products available to your doorstep.
We can have the orders shipped to your doorstep or at your convenience.

Each and every product is
specially curated for you, being hand embroidered and sewn, and is made to
measure. Usually the time frame will be anytime between 8-12 weeks, depending
on the order and customizations if any.

In case you require your orders
on priority, please get in touch with us at 7980834522 or email us at enquiry@pallavipoddar.com  and we shall get back to you on the same.

However, for our pret collection,
generally we carry a stock of multiple designs in varied sizes. Hecne, if the
pc you want to order is readily available, we have an option to arrange for
immediate shipment. To know more about such immediate delivery please free to
get in touch with us at 7980834522 or email us at enquiry@pallavipoddar.com

If you order multiple products with different dispatch
dates, all the products are shipped as one shipment, once your complete order
is ready. However, if you wish to receive some products earlier, please email
us at 7980834522 or email us at enquiry@pallavipoddar.com.

We try to deliver all our orders
as soon as possible ensuring the products reach you on time. If you wish to
track your order, please get in touch with us at 7980834522 or email us at enquiry@pallavipoddar.com. We can
provide you with the courier tracking number upon request.

We generally keep a 4" (4 inch) margin for all our
custom made products. Usually, the measurements are accurate and the alteration
is quite minimal.

Minimum alteration post purchase in viable within three
months post purchase. However, post such time line if you wish to alter the
garment, the same would attract charges and the management may or may or may
not accept such alteration request.

Please note that shipping charges for alterations will have
to be paid by client and will not be borne by us. In case you require any
alterations, please get in touch with us at 7980834522 or email us at enquiry@pallavipoddar.com.

We try to make the orders as per the standard size chosen by
you or the measurements provided to us. However, if any alterations are
required, we generally need about a week or two , however this varies from each
and every product.

If any alterations are required,
we request you to send the order at our Store in Kolkata. Please note, that we
do not pick-up any alterations and the cost for delivering the product to us is
to be taken care by the client.

For all products shopped from a Multi-brand outlet, please
contact the same multi-brand outlet for alterations.

Each and every product is specially handcrafted for you
considering all your requests. However, we have a no refund/cancellation
policy.

Mridukala Boutique is the firm and the brand name is Pallavi Poddar. All the remittance would be done in the name of Mridukala Boutique.

Mridukala Boutique.
42 J Raja Santosh Road.
Kolkata 700027. India.